Accenture Service Delivery Team Lead in Washington, District Of Columbia
Title: Service Delivery Team Lead Location: USA-Southeast Job Number: 00550560
Role: Service Delivery Team Lead
Location: Knoxville, TN
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Handles dailysupervision of a team (e.g. delivery, process, etc.)
Supervises workload ofthe team, may make work assignments and responsible for developing team members
Acts as escalationpoint for issue resolution for the Billing Agents
Manages effectiveinternal and external client relationships within a defined area ofresponsibility
Provides strategicdirection for the project
Exercises consistentjudgment and discretion while delivering on team SLAs as defined within theproject, directly related to management policies and the general operations ofthe business
Minimum of High SchoolDiploma or GED
Minimum of 2 years workexperience in an office setting
Minimum of 1 year trainingand/or coaching experience
Knowledge andexperience in any work stream of US health care
Demonstratedsupervisory experience managing processes or small work teams while deliveringon KPIs (key performance indicators) for a client
Professional Skill Requirements
Ability to workcreatively and analytically in a problem-solving environment
Excellent leadership,communication (written & oral) and interpersonal skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Program, Project & Service Mgmt