Hard Rock International Retail Manager - Washington DC in WASHINGTON, District Of Columbia
This individual will direct retail operations while ensuring that the business is maximizing its potential. He/She will be responsible for the financial results of the department as well as development and retention of human capital.
People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides high level of service
Profit - To operate a financially profitable retail business operation
Sales - To grow the business by using innovative sales and marketing concepts
Coordinate operations between departments.
Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
Present a professional image to employees, guests, clients, owners and investors.
Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
Develop and maintain positive relationships within the business and social community.
Spearhead philanthropic initiatives.
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
Maintain low staff turnover rate and high morale.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.
Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus; Drive for Results
Making Complex Decisions – Confronting Direct Reports
Getting Organized – Priority Setting; Time Management; Action Oriented
Getting Work Done Through Others – Delegation; Developing Direct Reports; Interpersonal Savvy
Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams; Negotiating
Creating New and Different – Strategic Agility; Innovation Management; Dealing with Ambiguity
Communicating Effectively – Presentation Skills; Written Communication
Acting with Honor and Character – Ethics and Values; Integrity and Trust
Being Open and Receptive – Listening; Composure; Approachability
Hiring and Staffing
Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
Proven track record of making high quality decisions and the ability to make complex decisions.
Adherence to health/safety and food safety regulations.
Applicable standard of education is required.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Multiple language abilities a plus, fluency in English required.
Managers expected to be able to perform the job functions with reasonable accommodation.
Requisition Number: 2018-3532
External Company Name: Hard Rock Cafe International (USA), Inc.
External Company URL: www.hardrock.com