Hard Rock International Retail Manager - Washington DC in WASHINGTON, District Of Columbia

This individual will direct retail operations while ensuring that the business is maximizing its potential. He/She will be responsible for the financial results of the department as well as development and retention of human capital.

Essential functions

  • People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock

  • Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides high level of service

  • Profit - To operate a financially profitable retail business operation

  • Sales - To grow the business by using innovative sales and marketing concepts

    Nonessential functions

  • Coordinate operations between departments.

  • Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.

  • Present a professional image to employees, guests, clients, owners and investors.

  • Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.

  • Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.

  • Develop and maintain positive relationships within the business and social community.

  • Spearhead philanthropic initiatives.

  • Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.

  • Maintain low staff turnover rate and high morale.

  • Operate ethically to protect the image of Hard Rock.

  • Utilize programs designed to help Save the Planet.

    Core competencies

  • Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus; Drive for Results

  • Making Complex Decisions – Confronting Direct Reports

  • Getting Organized – Priority Setting; Time Management; Action Oriented

  • Getting Work Done Through Others – Delegation; Developing Direct Reports; Interpersonal Savvy

  • Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams; Negotiating

  • Creating New and Different – Strategic Agility; Innovation Management; Dealing with Ambiguity

  • Communicating Effectively – Presentation Skills; Written Communication

  • Acting with Honor and Character – Ethics and Values; Integrity and Trust

  • Being Open and Receptive – Listening; Composure; Approachability

  • Hiring and Staffing


  • Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.

  • Strong leadership behaviors coupled with the technical skill set to drive the business toward success.

  • Proven track record of making high quality decisions and the ability to make complex decisions.

  • Adherence to health/safety and food safety regulations.

  • Applicable standard of education is required.


  • Must possess strong communication and listening skills, excellent speaking, reading and writing.

  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Multiple language abilities a plus, fluency in English required.


Managers expected to be able to perform the job functions with reasonable accommodation.

Requisition Number: 2018-3532

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL: www.hardrock.com