Kforce Network Engineer in Washington, District Of Columbia

Kforce has a client that is seeking a Network Engineer in Washington, District of Columbia (DC). Overview: The Network Engineers is an operational engineering position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO) responsible for administering and maintaining Cisco and Avaya products as well as a working knowledge of encryption solutions and knowledge of local and wide-area networks. This can include planning, installing, configuring, maintaining, supporting and optimizing all network (Voice and Data) hardware, software and communication links.Responsibilities:

  • Promptly respond to escalated tickets and / or issues

  • Analyze reported problems and perform thorough and accurate troubleshooting steps to promptly resolve issues

  • Must have working knowledge of the Remedy ticketing system to document ticket status and resolutions

  • Perform customer support activities on escalated issues including troubleshooting, research, resolution, reporting, documentation and customer follow up

  • Supports change and configuration management for all voice and data assets

  • Diagnose, troubleshoot, and resolve hardware and / or other network problems, and replace defective components associated with both data and voice infrastructures

  • Troubleshoot, respond, and resolve escalated incidents / service requests and/or planned/unplanned outages

  • Conduct Route Cause Analysis (RCA) and After-action Review (AAR) following unplanned outages

  • Supports Move, Add, and Change requests for the data network to include day-to-day requests / orders and Projects

  • Provides network performance statistics and reports and recommends technical enhancements to the network

  • Avaya Voice Certification / Cisco CCNA / CCNP a plus

  • 3 -8 years of Voice / IT experiences based on Entry / Journeyman skill levels required for the position

  • Previous Department of State work experience a plus

  • Must have an Interim Secret clearable to TS

  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects

  • Strong VOICE / LAN / WAN / MAN design and migration experience with a focus on Voice / WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours