CACI International Help Desk Specialist in Washington, District Of Columbia
What You’ll Get to Do:
Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor tickets are assigned appropriately in in queue and process first-in first-out based on priority
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Add, remove, or update user account information, reset passwords, etc. Handling day-to-day support information technology (IT) operations. They are in charge of assisting system administrators with providing systems support for end users. Complete support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines. Provide timely technical support for users and work with them to solve existing problems. Positive and optimistic approach to solving problems.
You’ll Bring These Qualifications:
Bachelor’s Degree in Information Systems, Business, Communications or related field
3 years of experience as a system administrator.
Remedy or other service management tool. Team Player
These Qualifications Would be Nice to Have:
Experience with ITIL, Unix, Peak Performance, Message Switches, Law Enforcement systems (NCIC, NGI, LEEP, NICS)
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.