Jacobs End User IT Support Administrator (TS/SCI) in Washington, District Of Columbia

End User IT Support Administrator (TS/SCI)


Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.

We deliver an integrated approach to IT network engineering design and network management, as well as full lifecycle IT service management, IT service delivery, asset management, logistics and procurement support, and software/hardware vendor management. Our network engineers, controllers, and technicians are trained in multiple disciplines to successfully maintain legacy systems as well as insert the latest technologies for voice, data, and video networks in fast-paced, mission-critical environments. Our cybersecurity experts conduct identity and access management, penetration testing, and vulnerability assessments for our nation’s most closely guarded agencies and networks, and our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients. Our software engineers are writing and tailoring code to solve hard problems across Federal Agencies, and our Data Scientists and Analysts are helping thwart illegal acts before they can endanger Americans or our way of life.

We are thriving – growing by nearly 100% in the last two years – and need your talent and motivation to help continue propelling us farther, faster.

Job Description

  • Perform all hardware maintenance duties and have the ability to operate the automated diagnostics system and to interpret diagnostics findings

  • Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR)

  • Track and execute warranties for asset maintenance

  • Perform equipment installation and relocation as needed

  • Conduct semi-annual equipment inventories

  • Assist with Government accountability inventories and preparation for Defense Reutilization Management Office (DRMO) for reutilization of equipment

  • Identify required spare parts and maintain inventory of spares

  • Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and Air Force (AF) requirements

  • Perform basic network administration and actions required to install or troubleshoot Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)

  • Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations and layout drawings updates

  • Ship and receive assets through commercial and military channels, including verifying delivery and Bills of Lading

  • Acquire/procure Government requested hardware for remedial maintenance through commercial marketplace

  • Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments

  • Attend internal unit required training sessions and meetings

  • Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements

  • Perform/maintain change control and associated documentation

  • Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC


  • Active TS/SCI security clearance required

  • Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years. Progressive relevant training and/or certification may be substituted for one (1) year of education or experience requirements.

  • Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day

  • Minimum of 6 years' experience providing maintenance, technical, logistics, and life cycle support Experience with Remedy and/or Seibel ticketing systems

  • Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC

  • Ability to lift equipment weighing up to 70 pounds

  • Valid driver’s license and POV for local travel requirements

Desired Qualifications:

  • Information Technology Infrastructure Library (ITIL) Foundation Certificate

Physical Requirements:

Most work will be done at multiple, remote customer locations throughout the National Capitol Region (NCR). Must be able to drive and walk to get to customer’s location.

Work Environment:

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Equipment & Machines:

General office equipment including PC/laptop, Printers, VoIP and Video Teleconference (VTC) Systems as well as other miscellaneous office equipment.


Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday.

Other Essential Functions:

  • Must be able to communicate effectively both verbally and in writing

  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be a US citizen.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-District Of Columbia-Washington

Req ID: I2S0002PW