ActioNet, Inc Desktop Engineer and Installation Technician in Washington, District Of Columbia

Desktop Engineer and Installation Technician

Client Technical Services Support & Training

Washington, DC

Description

Position at ActioNet

This position is located in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building and is assigned to provide the below described services in support of the Desktop Engineering team and Technical Refresh efforts. The candidate will be assigned to the Tier2 Desktop Engineering and/or IMAC (Install, Moves, Adds, Changes) team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Refresh activities are performed in a “Refresh Hub”, which allows the team to more efficiently perform upgrades, also requires that the team receive and deploy customer equipment through increased communication and follow-up to ensure all customers are aware of their schedule and aware of Refresh progress. Desktop Engineering/Customer support activities are performed within the DOT Headquarters building in Washington, DC. There are approximately 5000 users in the building and support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills, and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

The team member will perform some or all of the following:

  • Customer service and interaction

  • Machine troubleshooting and resolution

  • Imaging new machines

  • Remedy data entry (Asset Module, Incident Management module)

  • Deployment of new machines

  • New software installation

Skills Required:*

  • Customer service and communication skills

  • Troubleshooting Microsoft Windows 7, 10 (mid-level)

  • Installation and configuration of new machines in a Windows environment (mid-level)

  • Smart cards / PIV cards (general knowledge)

  • Experience with Office 2016, VPN, Active Directory, VDI, Bomgar

Skills Preferred:*

  • Ability to work in a fast-paced environment

  • BMC Remedy, Asset and Incident Module (user-based knowledge)

  • MAC Troubleshooting

Certifications Preferred:*

  • ITIL v3

ActioNet is an Equal Opportunity/Affirmative Action employer

All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. ActioNet’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

The ActioNet Career Center is accessible to any and all users. If you would like to contact us regarding the accessibility of this portal or you need assistance completing the application process, please contact Jonathan Dobles, Technical Recruiter, at 703-204-0090 ext 195 or JDobles@ActioNet.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.