8419BR
Job Title IT Support Specialist
Business Segment Broadcast Operations
Sub-Business NBC Owned TV Stations
Function Information Technology
Career Level Experienced
City Washington
U.S. State, China or Canada Provinces District of Columbia
Country United States
Responsibilities An IT Support Specialist is responsible for all aspects of Information Technology relating to WRC. Responsibilities would include:
• Provide and track IT infrastructure and desktop support for 200 users
• Manage and operate all IT resources for WRC television station
• Work with NBCU IT on initiatives, upgrades, and system migrations
• Evaluate policies, procedures, and systems to verify they meet NBCU IT guidelines
• Manage IT change control and outage process for WRC
• Provide emergency on-site IT support 24/7/365
• Participate in Weekly Stations/Core IT Status Meeting. Provide periodic status reports on initiatives.
Qualifications/Requirements • Minimum 4 years hands-on experience supporting mid to large-size technology infrastructure, end-users, and troubleshooting/analyzing IP networks
• Advanced knowledge of Windows XP, Windows 7, 2003/2008 Server, MS Office/Exchange
• Minimum 3 years experience in networking with configuration, networking protocols, devices and routing, authentication TCP/IP and DHCP settings
• Demonstrated knowledge of Active Directory architecture, permissions and structure.
• Minimum 3 years of hands-on experience supporting multi-media platforms, Internet/Intranets, Macintosh hardware and OS, PC repair, and Norton Ghost Imaging
• Minimum 2 years of hands-on experience with server/workstation/laptop hardware configuration maintenance and repair (Dell, HP, Apple)
• Must be willing to work in Washington D.C.
• Must be willing to submit to a background investigation
• Must be 18 years or greater
• Must have unrestricted work authorization to work in the United States
• Must be available to work evenings, weekends, holidays
Desired Characteristics • Demonstrated Strength in Managing Multiple Projects w/ Cross-Functional Teams & Concurrent Deadlines
• Strong Analytical & Problem Solving Skills
• Proven Track Record in Successfully Leading Complex System Implementations
• Bachelor’s degree in Computer Science or related technology degree and
• Experience providing IT support in a TV broadcast environment, highly desirable.
• Experience racking, cabling servers and switches
• Knowledgeable in File-Server Based workflows, SAN/NAS, Omneon, Rhozet, Dalet Plus, video formats, highly desirable
• A+, CCNA and Microsoft certification a plus